Shipping policy

Thank you for shopping with Soul Sweet. Every order is handmade, carefully packaged and prepared with love before it makes its way to you. 💕

📦 Where We Deliver

Soul Sweet currently delivers within South Africa.

At this stage, we do not offer international shipping.

🚚 Shipping Options

We currently offer the following delivery options:

Standard Shipping — R100
Estimated delivery: 7–14 business days

Enjoy FREE standard shipping on orders of R800 or more.

Express Shipping — R150
Estimated delivery: 3–7 business days

Please note that delivery times are estimates and may vary depending on the courier, your location, weekends, public holidays and circumstances outside of our control.

⏳ Order Processing

Because our products are handmade, please allow time for your order to be carefully prepared and packaged before dispatch.

Once your order has been shipped, you will receive the relevant delivery information available for your order.

📍 Delivery Address

Please make sure that your delivery address and contact details are correct when placing your order.

Soul Sweet cannot be held responsible for delays or failed deliveries caused by incorrect or incomplete information provided at checkout.

If a courier is unable to deliver your order, additional delivery arrangements may be required.

📦 Delays

While we do our best to ensure your order reaches you within the estimated delivery period, courier delays can occasionally occur.

If your order appears to be significantly delayed, please contact us at:

Email: soulsweeetshop@gmail.com
WhatsApp: 061 453 7120

We'll do our best to assist you. 💕

💗 Damaged or Incorrect Orders

Please contact us as soon as possible if your order arrives damaged, if you receive an incorrect item, or if there is a problem with the product.

Please include your order number and, where possible, photographs of the item and packaging so that we can assist you.

Nothing in this policy limits any rights you may have under applicable South African consumer law.

💌 Contact Us

If you have any questions about shipping or your order, please contact:

Soul Sweet
📧 soulsweeetshop@gmail.com
📱 WhatsApp: 061 453 7120

From my soul to yours,
🌸 Soul Sweet