Refund policy

SOUL SWEET – RETURN & REFUND POLICY

At Soul Sweet, every item is handmade with care and love. We want you to be happy with your purchase, and if something isn't right, please contact us so we can help.

RETURNS FOR CHANGE OF MIND

Our handmade products are made with care and prepared specifically for sale. If you simply change your mind about a purchase, please contact us as soon as possible.

Any voluntary return for change of mind will be considered provided that the item is unused, undamaged, and in its original condition. Return shipping costs may be the customer's responsibility.

This does not affect any rights you may have under applicable South African consumer protection laws.

FAULTY OR DEFECTIVE ITEMS

We take pride in the quality of our handmade products. If you receive an item that is defective, damaged, unsafe, or does not meet the requirements of applicable consumer protection laws, please contact us as soon as possible.

Please send us:
• Your order number
• A description of the problem
• Clear photographs of the item and the defect

We will assess the issue and work with you on the appropriate remedy in accordance with applicable South African consumer protection law.

Where a product qualifies for a remedy under the Consumer Protection Act, the applicable remedy may include repair, replacement, or refund, as provided by law.

DAMAGED ITEMS ON DELIVERY

If your order arrives damaged, please contact us as soon as possible after receiving your parcel.

Please take photographs of:
• The product
• The packaging
• Any visible damage

This will help us investigate the matter with our courier and assist you as quickly as possible.

WRONG ITEM RECEIVED

If you receive an item that is different from what you ordered, please contact us as soon as possible.

We will work with you to resolve the issue and, where applicable, arrange for the correct item to be provided.

CUSTOM OR personalised ORDERS

If Soul Sweet accepts a custom or personalised order, please carefully check the details you provide before we begin making your item.

Custom or personalised products may be subject to different return conditions, subject to applicable consumer protection laws.

HOW TO REQUEST A RETURN OR REFUND

Please contact us at:

Email: soulsweeetshop@gmail.com
WhatsApp: 061 453 7120

Please include your order number, your name, and a brief explanation of the reason for your request.

REFUNDS

Where a refund is approved, it will generally be processed using the original payment method, where possible.

The time it takes for the funds to appear in your account may depend on your payment provider or financial institution.

IMPORTANT

Nothing in this policy is intended to limit or exclude any rights that consumers have under applicable South African consumer protection laws.

Soul Sweet reserves the right to assess each return request fairly and in accordance with applicable law.

From my soul to yours,
🌸 Soul Sweet